Coming Soon: Free Book

Coming Soon: Free Book
Planning to give away a book or two!

Tuesday, October 27, 2015

A target of customer service

Yesterday I shared this picture of the wild hotel room I was met with after check in. I was already tired from a long day of travel.  The room had been marked as guest - ready but it was far from that!
I had a do not disturb sign on my door. I was so appalled at the cleaning in both rooms that I didn't want any cleaning service in my room. The manager found me with my coworkers hanging out at a table. He apologized and expressed the apologies of the head of housekeeping.

He told me that she wanted to leave an apology in my room.  I gave him permission and when I got back into my room there was a basket full of goodies and an apology note.  I took most of the treats into work to share with my co-workers.

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